Shipping and Returns
Shipping & Returns
We process orders for shipping Monday, Wednesday and Friday and they will ship within 1-2 days of being placed. Most orders will ship USPS unless expedited shipping is paid for at time of order. International orders will ship via DHL. Standard USPS shipping is free on domestic orders, expedited shipping may be purchased at checkout. International shipping calculated at checkout.
In-store pick-up orders should be ready for pick-up the day the store is open after you place it. You will receive a confirmation email when it has shipped or is ready for pickup. If you wish to pick-up an order in store sooner, please call the store.
If there is a problem with your order, please contact us at the email below and we will be happy to take care of it for you.
Items may be returned for in-store credit or exchange. Returns must be in original condition as sold - unused with all labels and packaging intact and undamaged. Our policy lasts 30 days. If 30 days have gone by since your purchase, we unfortunately can’t offer you an in-store credit or exchange – it’s yours, enjoy! Orders shipped internationally cannot be returned. Books, patterns, needles, notions, kits, sale items, discontinued items and wound yarn are not returnable.